Need Help? Contact Our Support Team Anytime
Many questions about Corteiz can be resolved through our Help Center, or you can contact us directly at sales@ukcortiezclothes.com.
For personalized support, Corteiz also provides live chat assistance for customers in the US. You can reach out through live chat or use the Contact Us form to receive a response by email. Both options are the quickest ways to get help from our support team.
How Can I Use Corteiz Live Chat Support?
Corteiz live chat is available for customers in the US during the following hours:
Monday – Friday: 9:00 a.m. – 9:00 p.m. ET
Saturday – Sunday: 10:00 a.m. – 6:00 p.m. ET.
How Can I Shop and Place an Order?
You do not need an account to place or track an order. However, creating a Corteiz account allows you to enjoy a faster checkout experience, save your wishlist, and receive order updates more easily.
When you create a Corteiz account and make a purchase, you’ll automatically join our Access loyalty program. Every order helps you unlock exclusive benefits, including early access to sales, priority customer support, free shipping, and personalized styling services.
Returns & Refunds
We offer refunds for items returned within 14 days of the delivery date, excluding any shipping charges. Customers can also use our free collection service to return unwanted items easily.
If you paid for your order using cryptocurrency and would like a refund, you may follow the return process outlined below within 30 days of placing your order. Once your return is approved by our brand or partner boutique, your refund will be processed through TripleA and issued in the original cryptocurrency based on the current exchange rate.
Size & Fit
Where can I find the size conversion charts?
You can view our size conversion charts by selecting the Size Guide, located above the size selection menu on the product details page.
How can I understand how an item will fit?
Visit the product details page and open the Size & Fit section to see information about sizing, fit, cut, and model measurements. Material details and care instructions can be found under the Details section.
What is the difference between size, fit, cut, and material?
- Size refers to the designer’s labeled measurement.
- Fit explains how the item is designed to sit on the body.
- Cut describes the shape and style of the garment.
- Material indicates the fabric or composition used to create the item.
You can find all of this information on the product page under the Details and Size & Fit sections.
Why do designer sizes vary?
Size conversions can vary internationally, and each designer may have a unique fit. Some styles may run larger or smaller than standard sizing, which is why we provide detailed size information for every item.