Privacy Policy

1. Introduction

Welcome to Corteiz UK. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Who We Are

Corteiz UK Limited (“Corteiz”, “we”, “our”, or “us”) operates the Corteiz website, mobile applications, and related services. We act as the data controller for your personal information under applicable data protection laws, including the UK GDPR and GDPR.

If you have any questions regarding this Privacy Policy or your personal data, you may contact our support team through our Contact Us page.

3. Third-Party Websites

Our website may include links to third-party websites, partner brands, advertisers, or external platforms. Once you leave our website, this Privacy Policy no longer applies.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before sharing your personal information.

4. Information We Collect

When you interact with Corteiz, we may collect the following information:

Personal Information You Provide

You may provide us with information when you:

• Create an account
• Place an order
• Subscribe to newsletters
• Contact customer support
• Enter competitions or promotions
• Submit reviews or feedback

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details
• Purchase history
• Shopping preferences
• Date of birth
• Images or reviews you upload

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Cookies and browsing activity

Information From Third Parties

We may receive information from:

• Payment providers
• Delivery companies
• Social media platforms
• Advertising partners
• Analytics providers

This helps us improve our services, personalise your experience, and protect against fraud.

5. How We Use Your Information

We use your personal information to:

• Process and deliver orders
• Manage your account
• Provide customer support
• Improve website functionality
• Personalise your shopping experience
• Send order updates and notifications
• Prevent fraud and enhance security
• Conduct analytics and research
• Send marketing communications and special offers

We only use your data where legally permitted and necessary for our services.

6. Marketing Communications

If you subscribe to our marketing updates, we may send you:

• Promotional emails
• Product launches
• Exclusive offers
• News and updates

You can unsubscribe at any time by clicking the unsubscribe link in our emails or updating your account preferences.

7. Sharing Your Information

We may share your information with trusted third parties, including:

• Payment processing providers
• Shipping and courier companies
• Customer support providers
• Marketing and analytics partners
• Fraud prevention services
• Technology and hosting providers

We only share information necessary for these services to operate securely and efficiently.

We do not sell your personal information to third parties.

8. International Data Transfers

Some of our service providers may operate outside the United Kingdom or European Economic Area (EEA). When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Analyse website traffic
• Provide personalised advertising

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

10. Data Security

We take security seriously and implement reasonable technical and organisational measures to protect your personal data.

These measures include:

• Secure encrypted connections (SSL/TLS)
• Secure payment processing
• Account password protection
• Regular security monitoring

Although we strive to protect your data, no online transmission can be guaranteed as completely secure.

11. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements

Once information is no longer required, it will be securely deleted or anonymised.

12. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Withdraw marketing consent
• Request data portability
• Object to certain processing activities

To exercise your rights, please contact our support team.

13. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

14. Complaints

If you believe your privacy rights have been violated, you may contact us directly. You also have the right to lodge a complaint with your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with the revised update date.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us through our Contact Us page.

Thank you for trusting Corteiz UK.